How much does a BERG component weigh?
The exact weight of each component depends on the size or model. Please check more details on each seperate product.
Does BERG Frame come in different sizes?
Yes, S, M, L , XL, now only M is constructed.
Will I still be able to adjust my seat height?
Yes, of course.
How is BERG delivered and is it easy to assemble?
There will be minimal assembly required. We use Bpost as our trusted shipping method. volgmijnzending.be
What is your returns policy?
If the product is faulty, BERG will accept the product for return. 30 days guarantee money back, 24 months warranty on any defect parts, 36months crash replacement.
Can I get another frame as backup?
Yes, just let us know, we'd be happy to sell you a backup frame.
What about spare parts? Can any bike shop assist me?
BERG uses standard off-the-shelf bike components. So any bike shop can assist you.
Where can I get my BERG serviced?
Since the BERG bicycle is designed to be compatible with standard components, you can service it at regular bike shops.
Can I test ride a BERG component?
Yes we offer a possibility to ride a set of BERG wheels via our local dealers. Please contact them for an appointment.
Why is it called the BERG?
We originally called it Red Mountain, but it was so much better to just call it Mountain in the Dutch language.
Where is BERG manufactured?
Design, Engineering, logistics is in Belgium.
Assembly and maintenance is in Belgium.
Cardboard and packaging from Belgium. Production is Belgium.
Textile products are originated from Germany/Belgium. Production is Germany/Belgium.
Carbon products are originated from Japan. Production is China and Russia.
Aluminium products are originated from Taiwan. Production is China and Russia.
Rubber products are originated from Indonesia. Production is Indonesia.
Testing of the parts is located in EFBE Germany.
Will the production bikes be exactly like the ones pictured?
Yes, color can vary a little bit due to computer screen settings
Are you planning to offer upgrades?
Yes. BERG evolves continuously, unlike regular companies who produce the same materials, we upgrade as much as possible.
What frame size should I order?
Like traditional bikes, BERG does come in standard sizes. Please check the size that fits your height.
How do I customize my BERG parts?
Frames are offered in two color tones, wheels and hubs can be customized using decals above the painted logo's.
Can I put my BERG frame on a car rack?
Are the wheels easily removable for transportation?
Can I upgrade single components?
Yes, after you get your components, you can modify it to your wishes. Ceramic bearings or decals are optional.
Is the bike water resistant?
Yes, same as any other bike.
How do you even make a carbon fiber frame?
We use a mold were the carbon is fitted.
What kind of warranty do you offer?
BERG is protected by a two year warranty. If anything should fail outside normal wear and tear or rider damage, we will send you replacement parts.
What kind of accessories do you currently have or can expect in the near future?
A whole bunch of them - these will be announced throughout the campaign as we receive feedback from our buyers. Tell us what you want!
Can I use the BERG components on all terrains?
No, only Road and Crosscountry MTB is allowed astm level 1 and 2 ISO tested maximum load 100kg
What kind of carbon fiber composite is the bike made of?
Industrial grade carbon fiber called Mitsubishi or Torayca.
How often should I have my bike serviced?
BERG parts should be serviced liked any other bike. We recommend an annual tune-up at your local bike shop to keep your bike in top working order.
Do I need to wear a helmet?
I ordered several bikes, will they come together?
Please contact us at email@example.com
How do I manage my account information?
Please contact BERG support at firstname.lastname@example.org
Once customized, can a bike be altered to suit changing needs/preferences?
Yes. You can change the Bicycle components as you wish. If you need another frame, just let us know. Please email us.
Is BERG considering adding any anti-theft measures?
No, we only provide a serial trace number. If any theft occurs please contact us.
Is there a plan for full suspension bike?
Not yet. Should we?
Can I change my order?
Yes. Please contact email@example.com.
Will COVID affect production?
Are the wheels made from carbon fiber as well?
All wheels are always carbon fiber wheels.
Will you do Aluminium wheels in the future?
Does BERG offer factory visits and tours?
Not at the moment, but if we do, we will let you know.
Can I buy the wheels separately and mount them on bikes other than the BERG frame?
How much maintenance do the components require?
Not a whole lot. Regular cleaning is sufficient.
Can you charge the bike by pedaling?
No, this is not an e-bike.
What component upgrades can I make for BERG parts?
Except for the frame, just about everything can be upgraded.
How can I cancel my order?
Please contact firstname.lastname@example.org.
What is your exchange policy?
Please contact email@example.com.
How much is shipping?
When does it ship?
See availability in webshop.
Who is responsible for any additional taxes, duties or VAT/GST?
Customers are responsible for duties and taxes. The amounts vary by country and by type of product. We recommend that you check with your country's customs office for more information.
Is there financing?
Not at the moment.
Can I pick up the bike myself at the factory?
We'd love to see you, but don't encourage factory visits due to COVID-19. Local shop in Belgium is possible, please see contact details.
My bike box arrived damaged. What should i do?
Please contact firstname.lastname@example.org
Do you ship world wide?
Yes we do ship world wide on demand.
Are BERG products Open mold products?
No, we use private owned molds and use our own engineers and designers to create our products.
How can I track my order?
You will receive track and trace number upon order confirmation, please track parcel using